​

Deposit

​

A $150 non-refundable deposit is required to reserve your party date.

​

Final Payment & Headcount

​

Your final headcount and remaining balance are due 14 days before your party.

​

If we do not receive the headcount confirmation or payment by that date, the card on file will be automatically charged based on the headcount provided at booking.

​

Headcount Adjustments

​

If additional guests are added after the 14-day deadline:

​

• Open Play Party: $35 per additional guest
• Arty Party: $45 per additional guest
• Day-of Arty Party Add-Ons: $75 per guest

(if space and staffing allow)

​

If fewer guests attend than your confirmed headcount, the confirmed number will be honored and no refunds will be issued for no-shows.

​

Rescheduling

​

Parties may be rescheduled for a $100 rescheduling fee.

​

New party dates must be scheduled within 45 days of the original party date and are subject to availability.

​

Cancellation Policy

​

• Cancellations made 14 days or more before the event receive a refund minus the non-refundable deposit.
• Cancellations made within 14 days of the event are non-refundable.

​

Party Timing

​

Host families may arrive 20 minutes before the party start time to bring in food and decorations.

​

All guests must depart when the party ends.

​

The host family has 15 minutes after the party to gather belongings. Our team will help pack up and carry items to your car.

​

Early Arrival or Late Departure

​

Because parties run back-to-back, we are unable to extend time on the day of the event.

​

Early arrivals or late departures are subject to venue fees of $75 per 15 minutes.

​

Extra Time

​

Extra party time may be added in advance when available.

​

Additional time is $150 per 30 minutes.

​

Payment & Non-Payment

​

Full payment must be received by two weeks before the date of the party.

​

Invoices unpaid 5 business days after the due date may incur a $25 or 5% late fee (whichever is greater).

​

Accounts unpaid after 30 days may be referred to collections or pursued through Travis County Small Claims Court, where additional fees may apply.